Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Erlanger Behavioral Health Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Erlanger Behavioral Health Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


At Erlanger Behavioral Health Hospital, our commitment to superior service starts with our stress-free admissions experience. Our streamlined process is designed to get you into treatment as quickly and efficiently as possible, with all necessary assurances to confirm the highest quality of care.

Our Admissions Criteria

At Erlanger, we want to connect you with the comprehensive personalized treatment that will help you to live the life that you desire and deserve. For this reason, one of the first steps in the admissions process is to determine whether our hospital is the best place for you.

All admissions decisions are made on a case-by-case basis. To be considered for placement with us, however, you must meet the following general criteria:

  • Have a primary diagnosis of a mental health disorder
  • Can participate in, and benefit from, our services
  • Do not need acute medical care, isolation due to infection, or hospice services
  • Have no recent history of violence towards staff

Once we’ve confirmed your eligibility according to these criteria, you’ll complete a more detailed assessment. The results of this assessment will form the basis of your personalized treatment plan.

If at any point in the admissions process we determine that you would be better served by another provider, we’ll work with you and your family to make the most suitable referral.

Patients with Medical Concerns

If your mental health needs are accompanied by certain medical concerns, your admission to Erlanger may require approval by our on-call medical provider. The following are situations that may prompt this approval process:

  • You need oxygen, a catheter, or other medical devices
  • You require physical, occupational, or speech therapy
  • You are transferring from an intensive care unit or acute medical floor

The reason for this additional approval step is to ensure that we are aware of the full scope of your needs, and are prepared to provide you with the care and support that you deserve.

As with our general admissions criteria, if we determine that Erlanger is not the best option for you due to your medical needs, we’ll work with you and your family to make an appropriate referral.

The Answers You Need

As noted at the top of this page, we believe that superior patient care begins well before you’re admitted for treatment. From the moment you or your loved one first contacts Erlanger, you can expect to interact with knowledgeable, compassionate professionals who will treat you with the utmost dignity and respect.

At Erlanger Behavioral Health Hospital, we understand the fears and worries that can accompany the decision to enter treatment. We also know how much better life can be once you make the courageous choice to get help. We’re dedicated to alleviating those fears and worries so that you and your family can focus on what’s most important – your future.

To download a detailed description of our admissions policies and guidelines, just click the button below. And to get answers to any specific questions you may have about any aspect of our programs or services, please feel free to contact us directly. A member of our team is available to speak with you 24 hours a day, seven days a week.

Marks of Quality Care
  • The Joint Commission (JCAHO) Gold Seal of Approval
  • The Jason Foundation